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Getting Started
How do I get my media to you?
When you’re ready, reach out through the contact form, text, email, or Facebook. Local customers can arrange drop-off at my home in Woodstock or mail-in service is available for customers further away.
Do I need to know exactly what I have before contacting you?
Not at all. If you aren’t sure whether something is VHS, VHS-C, MiniDV, Hi8, a slide, negative, or something else, send a photo and I can help identify it.
Can I get an estimate before I bring everything in?
Yes. Use the Quote Builder to enter the type and approximate quantity of media you have. The total is an estimate until I’ve reviewed the actual items.
Pricing & Payment
Is the quote guaranteed?
Quotes are estimates based on the type and quantity of media submitted. Final pricing may change depending on the condition and transfer viability of each item.
Do you charge for blank tapes?
No. Blank media and recordings with less than 10 minutes of usable footage are not charged.
Do you offer discounts?
Yes. Veterans, first responders, and their families receive 10% off.
What if I can’t afford to have everything transferred at once?
Your memories matter, regardless of your budget. If cost is a concern, please reach out through the contact form to discuss payment arrangements or other options.
Do you charge for tape repairs?
Basic repairs needed to complete a transfer are generally handled at no additional charge. If something requires more extensive repair, I’ll let you know before proceeding.
What forms of payment do you accept?
For your convenience, we accept credit card payments, ApplePay, Cash, Check, Venmo, CashApp, and Zelle.
What I Can Digitize
What kinds of video types do you transfer?
I digitize VHS, VHS-C, MiniDV, Hi8, Digital8, 8mm video, DVD, and Mini-DVD.
Do you digitize photos and slides?
Yes. Photos and slides are scanned individually so they can be preserved, shared, and backed up digitally.
Do you scan documents?
Yes. Family documents, letters, recipes, receipts, and other paper items can be digitized as PDFs or JPEGs.
Do you digitize audio cassettes?
Yes. Audio cassette recordings can be transferred to digital audio files.
Do you digitize negatives?
I can digitize negatives, but I do not develop film. If you have undeveloped film, that requires a photo lab rather than a transfer service.
Do you transfer film reels?
No. I currently do not transfer 8mm, Super 8, or any other motion-picture film reels.
Your Media & Privacy
Do you watch my tapes?
No. I do not sit and watch your personal videos. I only check enough of the recording to confirm that the video and audio transferred correctly. Your family memories remain private.
What happens if a tape is damaged?
Many common problems can be repaired well enough to complete the transfer. If a tape is torn, off the reel, or has another issue, I’ll evaluate it and let you know what can be done.
What if a tape won’t play or has nothing on it?
You won’t be charged for media that is blank or cannot produce usable footage.
Will I get my originals back?
Yes. Your original media is returned with your completed project unless you specifically tell me not to. If you would rather, I can arrange for them to be recycled.
Are my files kept private?
Yes. Your files are handled as private customer material and are not shared publicly.
Digital Files & Delivery
What format will my files be in?
Videos are delivered as MP4 files, photos as JPG files, and documents as PDF files.
How do I receive my digital files?
Completed projects are delivered on a USB flash drive.
Is a USB drive included?
Yes. One USB drive is included with each order. Additional USB drives are available for an extra charge.
Can I get more than one copy?
Yes. Additional USB drives can be provided if you want copies for family members or backup storage.
Do you transfer onto DVD?
No. I currently deliver completed projects digitally on USB only.
Turnaround & Large Projects
How long does a project take?
Turnaround time depends on the number of items, the amount of recorded content, the condition of the media, and the number of projects currently in progress. Video transfers happen in real time, so larger collections naturally take longer.
Can you handle large collections?
Absolutely. Large family archives can be completed in stages if that makes the project easier to manage.
Can you rush a project?
If you have a deadline for a birthday, memorial, reunion, holiday, or other event, let me know when you contact me. I’ll tell you what is realistically possible.
Still not sure?
Reach out!
If your question isn’t answered here, you're looking for a service not listed, or even a service I don't offer, send me a message. There’s a good chance I can help—or at least point you in the right direction.
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